Technical Support Engineer (Kyiv)


Growing and innovative IT company, has an immediate need for a Technical Support Engineer Required.

Fluent English, both verbal and written, since you will be closely cooperating with our foreign customers
IT education
At least 3+ years of experience on a similar position (application support in a software development company)
Our product is mostly based on Microsoft solutions, so we need a specialist with demonstrated Windows desktop OS troubleshooting skills and MS Outlook knowledge
Experience with Jira and Confluence
Experience with application logs investigation and interpretation

Will Be a Plus
Cloud services support experience
Understanding of CRM / ERP / Business applications
Experience in technical documents writing (in English)
Basic XML knowledge
Knowledge of JavaScript

Providing the 2nd line of technical support for the company’s software products
Direct collaboration with the company’s technology partners and customers from the US and EU
Documentation of support tickets in the company’s knowledge base

The company offers
The salary is approximately $2500
A friendly, informal, and knowledge-sharing environment with open-minded people around you
Chance to join a team of professionals in a company globally recognized for its cutting edge products
Dynamic opportunities for professional growth
20 days of paid vacation yearly
20 days of paid out of office work yearly
Great medical insurance
Corporate activities including corporate trips, skiing, parties, and other team building events
Partly or fully paid extra professional training and courses (when needed)
Snacks and drinks in the office